If your product is defective, damaged, or incorrect, you may request an exchange.
7.1 Eligibility:
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Notify us within 7 days of receiving your order.
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Provide photos or videos showing the issue.
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The item must be unused and in original packaging.
7.2 Process:
Once verified, Soufmediar LLC will ship a replacement product at no cost. If a replacement is unavailable, we will offer store credit or a full refund.