Once an order is placed on www.soufmediar.shop, it enters a processing phase where it is reviewed for accuracy, availability, and payment authorization.
2.1 Processing Time:
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Orders are typically processed within 1–3 business days (excluding weekends and holidays).
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During peak sales seasons, public holidays, or due to high demand, processing times may extend up to 5 business days.
2.2 Order Confirmation:
After placing your order, you will receive an email confirmation summarizing the details of your purchase. If you do not receive this confirmation within 24 hours, please contact contact@soufmediar.shop to verify your order.
2.3 Verification:
For your security and to prevent fraud, Soufmediar LLC may perform additional verification steps such as confirming billing and shipping details. Orders flagged for security checks will be placed on hold until verification is complete.
2.4 Inventory Management:
All products listed on our website are subject to availability. In rare cases, an item may be out of stock even after an order is placed. If that occurs, we will promptly contact you to offer a replacement, backorder, or refund.
2.5 Pre-Orders and Special Orders:
Certain items may be available for pre-order. Pre-ordered items will be shipped as soon as they become available, and estimated delivery dates will be communicated to the customer.