3.1 Delivery Timeframes:
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Domestic (U.S.) Shipping: Typically delivered within 5–10 business days after dispatch.
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International Shipping: Delivery times may vary from 10–25 business days, depending on customs and destination country.
3.2 Shipping Carriers:
We use reliable carriers such as USPS, UPS, FedEx, and DHL to ensure secure and timely delivery. The carrier used may vary depending on your location and the nature of the product ordered.
3.3 Tracking Information:
Once your order ships, you will receive an email with tracking information. Please allow 24–48 hours for the tracking number to activate.
3.4 Delivery Responsibility:
Soufmediar LLC is not responsible for delays caused by weather conditions, postal strikes, customs processing, or inaccurate shipping details provided by the customer. Once a package is marked as delivered by the carrier, Soufmediar LLC’s responsibility ends.
3.5 Shipping Address Accuracy:
Customers must ensure that all shipping information entered during checkout is accurate and complete. We are not responsible for lost or undelivered packages due to incorrect addresses.
3.6 Lost, Stolen, or Damaged Packages:
If your order is lost or damaged during transit, please contact us immediately. We will assist you in filing a claim with the carrier. Soufmediar LLC may, at its discretion, offer a replacement or store credit.