We aim for 100% customer satisfaction. If you are not completely satisfied with your purchase, you may return it under the conditions below.
5.1 Eligibility for Returns:
To qualify for a return:
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The item must be unused, unwashed, and in original packaging.
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The return request must be submitted within 14 days of delivery.
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Proof of purchase (order number, receipt, or invoice) must be provided.
5.2 Non-Returnable Items:
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Custom, personalized, or special-order items
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Perishable goods or personal hygiene products
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Gift cards or downloadable software products
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Clearance or final-sale items
5.3 Return Authorization:
All returns must be pre-approved. Contact contact@soufmediar.shop before sending any item back. Unauthorized returns will not be accepted.
5.4 Return Shipping Costs:
The customer is responsible for all return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
5.5 Inspection and Approval:
Returned items will be inspected upon arrival. Refunds will only be issued if the item meets our return eligibility standards.